Where 'Service' Is More Than Just A Word, It's A Commitment!
Pricing
Pricelist
REMOTE SERVICES
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NEW PC SETUP
$90Setup a newly purchased computer. Note: For remote computer setup, PC must already be setup by customer and connected to a broadband internet connection. We will login remotely and setup the computer for first use and set it up personalized for you. We will also install antivirus and remove any trial software. If you have a printer, we can attempt to install it or walk you through the steps and install the software for you.
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VIRUS REMOVAL
$150Service includes the removal of Spyware, Viruses, Trojans, Dialers, Hijackers, Keyloggers, Malware, Adware, etc., including update antivirus software. NOTE: During a remote virus removal if the computer is too badly infected or the virus is blocking the connection to the remote software, then it will require a pickup or on-site visit to complete the repair.
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PC TUNE-UP
$200Service includes test hard drive for errors, basic virus/spyware scan, clean temporary files, registry clean & repair, PC & startup optimization service, Windows updates, etc...
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REMOTE HELP DESK / 1-ON-1 TRAINING
$60 / HRWe can troubleshoot your issues remotely over the internet via screen sharing. Get one on One help with any computer issue you are having. Computer learning curve? No problem, we can help answer any questions you have whether it be troubleshooting a specific problem or learning how to do a new task.
ON-SITE SERVICES
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NEW PC SETUP
$175Set up newly purchased computer (includes PC, keyboard, mouse, monitor and speakers). IF REQUIRED: Install up to two (2) software applications (Software not included). Connect up to two (2) existing wired peripheral devices (ie: printer, scanner, webcam, etc.) Transfer up to 10GB of data files (including photos, music, documents). Connect to existing internet connection. Remove any trial software & install antivirus.
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VIRUS REMOVAL
$225Service includes the removal of Spyware, Viruses, Trojans, Dialers, Hijackers, Keyloggers, Malware, Adware, etc., including update antivirus software.
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DIAGNOSTICS (BASIC)
$80Some of the issues covered under the basic diagnostics are troubleshooting the problems you report, testing the hard drive(s) for bad sectors and drive health, re-seat, clean and test the memory/RAM chips for malfunctions, basic software & Windows troubleshooting, and more. NOTE: The diagnostic fee will be waived if repair is done after results on diagnostic tests. Repairs must meet or exceed the cost of the diagnostic fee to be waived. No other coupons or discounts can be applied.
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DIAGNOSTICS (ADVANCED)
$130Some of the issues covered under the advanced diagnostics are troubleshooting the problems you report, testing the hard drive(s) for bad sectors and drive health, re-seat, clean and test the memory/RAM chips for malfunctions, basic software & Windows troubleshooting, test all components such as video, motherboard, audio & CPU, clean dust & debris out from system, components & fans (if needed), laptop troubleshooting, and more. NOTE: The diagnostic fee will be waived if repair is done after results on diagnostic tests. Repairs must meet or exceed the cost of the diagnostic fee to be waived. No other coupons or discounts can be applied.
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HARDWARE / COMPONENT INSTALL
$80Install up to (2) hardware components. Such as memory, internal/external hard drive, webcam, wireless internet card, power supply, etc. NOTE: Some services may not be able to be done on-site. Printer install not included. See Printer Setup for pricing. Motherboard installation not included. Data transfer services not included with hard drive install.
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PRINTER [USB OR NETWORK] SETUP
$130Setup a wireless or USB printer. Includes printer software and testing the printing, scanning & fax functions (if applicable).
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PC TUNE-UP
$200Service includes test hard drive for errors, basic virus/spyware scan, clean temporary files, registry clean & repair, PC & startup optimization service, Windows updates, re-seat & clean memory chips , etc... In most cases this will speed up a PC. However, if a computer has not been properly maintained, then usually the only solution is to reinstall/restore Windows if the current drive tests okay, or upgrade to a faster Solid State drive.
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DATA BACKUP / TRANSFER
Call For PricingBackup data from computer to hard disk or USB drive. Transfer data from PC to PC.
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TABLET SETUP
$120We will come out and setup internet in your tablet and create an account so you can start downloading apps. We will teach you how to use it and setup you email as well. *Wireless internet connection required.
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NEST PRODUCT INSTALLATION
$125We are a contracted Nest Security Installer. If you need any Nest product installed in your home, please call us today. Nest offers a wide variety of smart products such as security cameras, Smoke and Carbon monoxide alarms, thermostats, etc. *No can be applied toward discounts on Nest installations. CLICK HERE FOR NEST PRODUCTS
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OOMA FREE HOME PHONE SERVICE
$200 (Install)Tired of paying high landline phone prices. We can offer you an alternative low cost or even completely FREE landline phone service that works off your broadband internet connection and offers CRYSTAL CLEAR HD call quality! OOMA has been around for over a decade and I personally use it in my home and office and have installed it in many other homes with zero issues. *May require multiple visits to install due to activation of device. Especially, if you are keeping your current phone number.
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TECH CONSULT / 1-ON-1 TRAINING
$80 / HRWe will come out to your home or business and help you with any issue(s) you have. Ask us questions, learn how to perform a new task or troubleshoot a problem. Learn new software. Anything you want to do with the time is up to you. No discounts or promotions on this service.
PICK UP & DROP OFF SERVICES
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VIRUS REMOVAL
$200Service includes the removal of Spyware, Viruses, Trojans, Dialers, Hijackers, Keyloggers, Malware, Adware, etc., including update antivirus software.
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OS REINSTALL / FACTORY RESTORE
$200In some cases, it is needed to reinstall the operating system. Such as a failed hard drive, corrupted Windows installation or a troublesome virus. Reinstall Windows or restore your PC back to factory condition. Service includes backup and restore of your personal data. NOTE: If you have any data you want to be saved from your PC such as pictures, music, iTunes database, videos/movies, documents and other files that you have saved throughout the years, you MUST inform us before the reinstall/restore so we can make the necessary arrangements. We will not be responsible for any data loss. Pleased be informed that software cannot be transferred or restored. Please be aware, your computer will never be 100% the way it was before. You have had years of installing software and configuring it to your personal preference.
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DIAGNOSTICS (BASIC)
$80Some of the issues covered under the basic diagnostics are troubleshooting the problems you report, testing the hard drive(s) for bad sectors and drive health, re-seat, clean and test the memory/RAM chips for malfunctions, basic software & Windows troubleshooting, and more. NOTE: The diagnostic fee will be waived if repair is done after results on diagnostic tests. Repairs must meet or exceed the cost of the diagnostic fee to be waived. No other coupons or discounts can be applied.
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DIAGNOSTICS (ADVANCED)
$130Some of the issues covered under the advanced diagnostics are troubleshooting the problems you report, testing the hard drive(s) for bad sectors and drive health, re-seat, clean and test the memory/RAM chips for malfunctions, basic software & Windows troubleshooting, test all components such as video, motherboard, audio & CPU, clean dust & debris out from system, components & fans (if needed), laptop troubleshooting, and more. NOTE: The diagnostic fee will be waived if repair is done after results on diagnostic tests. Repairs must meet or exceed the cost of the diagnostic fee to be waived. No other coupons or discounts can be applied.
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PC TUNE-UP
$200Service includes test hard drive for errors, basic virus/spyware scan, clean temporary files, registry clean & repair, PC & startup optimization service, Windows updates, re-seat & clean memory chips , etc... In most cases this will speed up a PC. However, if a computer has not been properly maintained, then usually the only solution is to reinstall/restore Windows if the current drive tests okay, or upgrade to a faster Solid State drive.
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DATA BACKUP / TRANSFER
Call For PricingBackup data from computer to hard disk or USB drive. Transfer data from PC to PC.
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DATA RECOVERY
Call For PricingRecover lost or corrupted data that was deleted or from a failed hard disk or USB drive. NOTE: After files are deleted and/or a drive is damaged or corrupted, data is somtomes unrecoverable. Files that are recovered are also not guaranteed to be 100% complete. We will do our best to get whatever data we can. Some data may be very old data that was previously deleted. We have no control on what is recovered. We also offer no guarantees whether data can or cannot be recovered. The labor will still be charged for the recovery service. If we believe the data cannot be recovered, we will refer you to a specialist instead.
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HOURLY RATE
$80 / HRNo discounts or promotions on hourly rate.
Please Note:
Remote services have discounted pricing built into the total. No discounts or coupons can be applied toward remote or on-site services. While we make every effort to make our prices competitive and affordable; being on-site for a majority of the day takes away from other appointments which is why we opt for pick up or drop off service on jobs that will take longer than a couple hours. We also do not charge house call fees. However, coupons and discounts are welcome on any pickup/drop-off service which we have many available and we are always running specials and new customer incentives. Please note while we make every effort to have repairs completed within a day or two. Sometimes circumstances delay repairs. Thank you for understanding.
*Prices are subject to change without notice. All discounts taken off regular prices. Multiple discounts can not be used. No coupon discounts on parts, labor, web design, Remote or On-Site Services. Most repairs can be done within 1-2 hours. Any computer or equipment left for over 60 days will be forfeit and recycled. I will make every effort to make contact for payment and return of the equipment.
DISCLAIMER OF WARRANTIES The seller, hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products and/or services. White Box Computers makes no warranty that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations and (iv) any errors in the software or hardware will be corrected. You hereby agree that any and all important data, documents, pictures, videos, music, etc. have been backed-up before service was performed. White Box Computers is not responsible for lost or corrupt data or digital media and is not responsible for items unclaimed after 60 days.
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