MEET THE OWNER
Hello, my name is Brian Melchiorre.
I applaud myself for having great customer service skills. I believe customer service is key to having a successful business and I have built my business around that skill. I make sure the job is done right the first time. I leave the job site only when the client is satisfied and I make sure the client knows they can call me anytime for any reason and I will answer any questions they have.
As for me, I have always been into technology at an early age, something about it always fascinated me. I learned everything I know out of necessity, trial and error and a lot of frustration! With that being said, I have had several years to perfect and learn out of the box techniques to several different situations which many technicians do not take advantage of. After the advice of friends and family, I went on to get a degree in electronic engineering. I started my company, White Box Computers in 2005.
After seeing how much money the competition charges in miscellaneous fees and labor alone, it gave me the idea to start up a company that keeps some of the savings in your pocket. I thank you all for your support and business and I hope to help you with all your computer needs.
-Brian Melchiorre. (President)
Established in 2005
I started professionally in 2005; but, I have been into and working on computers long before then. It has been an uphill battle through the rough economy, but I have managed to hang in there. Many people do not have the money to repair their computers in these rough times. I am honest and flexible with my pricing and I am able to work within people's budgets. While I may not be the cheapest guy around, I will try to work within your budget and I always offer coupons and new customer incentives. Many companies stand firm on their pricing, but that's okay, I don't mind taking their business. I am very good at what I do and the more happy clients I can get, the stronger my business will become.
Here are just a few things that set us apart from the rest:
- We spend more time than we probably need to making sure your problem is fixed right the first time.
- We come to you with onsite, well dressed with a professional service and attitude.
- After a job complete, I make sure every client has my personal number in case any problems arise.
- If a customer is not happy, I am not happy and customer satisfaction is the key to keeping my busness #1.
Keeping That Cash In Your Pocket
We are always looking at how to help you save you money. Many times, if we are able to solve your computer problem quickly with guidance over the phone, we will do that without charge or offer you paid Remote Support at less cost than an onsite visit.
If you are due free tech support on your issue from a hardware or software vendor or an Internet service provider, we will tell you so and guide you on who to call. If we feel your machine is not worth fixing, we will tell you that too - even if it means us losing a service call. We don't make any money doing all that, but we know what makes good service. Hopefully, when you really need us, you'll be able to trust that we are serving your best interests. Some of our best customers started out this way, getting free consultations over the phone.
For even more ways to keep that cash in your pocket is to check out our current running promotions.
As I have stated above, I believe customer service is key to having a successful business and I have built my business around that skill. Too many businesses lose this key ingredient when they franchise or become too big. The problem is you can’t keep your customers happy if someone else running your business. I have a personal connection with every customer that comes in and they feel confident knowing the owner is personally servicing their PC.
Our rates are among the lowest in the business! We've done our homework and altered our pricing to beat most, if not all of the competition; that of course doesn't change the quality and professionalism we put into our business and give to our clients. Satisfaction is guaranteed from us here at White Box Computers and we won't accept anything less! If and when we come out to your home or office for an onsite service call, you will only be charged for what you are quoted or for the time the technician is actually there. The only time there may be an extra charge is if you are outside our service area, then there may be a charge for gas and/or tolls.
30 Minute Increment Billing
Most of our repairs or maintenances will fall under one of our pre-packaged services. But, sometimes you just have that weird issue that just doesn’t fall under any category; such as, the internet isn’t working on one of your PC’s and the printer won’t print. Well that’s an issue that would fall under a general labor category and would be billed at a per hour troubleshooting rate.
If you want an estimate on the time involved, we will give you our best estimation. Since we charge in 30 minute increments, if we work for 90 minutes, you will pay for 90 minutes, not rounded up to 2 hours. The only time the estimate would be exceeded is if we discover something new about your computer that needs attention and was not previously reported. If this happens, all work will stop for your consultation and permission to proceed. In other words, you are in control of the cost at all times.
Trustworthy, Secure & Honest
Here at White Box Computers we know your data is important to you and sometimes may even be top secret data. Rest assured, you can trust us a White Box Computers technician. We will never look at or copy any data unless it’s required by the job or specifically instructed by the client. We do ask however that you perform a backup of any important data before any major service is performed as a precautionary measure against hardware or software failure.